Après Ski

With the first snow of winter, the action is heating up on Whistler mountain, as a group of concierges brought together by business mogul Joey Gibbons, come together to create a company reimagining what luxury ski vacations can be. The team must work together to succeed, but Elise’s city sensibilities bring a chill to the office. Their first set of clients, a trio of SoCal Cougars, invade the mountain looking to do any thing but ski. Bobby runs around meeting their high demands while Jim cozies up with one of them during dog sledding. Meanwhile, things quickly snowball for Elise, Kendra and Charlotte, when their client has a panic attack on a gondola during a surprise experience they have planned.

Following the dining disaster on the gondola, Elise and Tamara are left to figure where to place the blame. Jim makes a surprising connection with this week's new clients - six children - but his decisions get him in trouble with Elise. Meanwhile, Kendra takes on a mountain top vow renewal where a wardrobe malfunction threatens to derail the ceremony. A concierge dinner turns tense as Bobby confronts Kendra.

Jim and Lynsey's newest clients are old snowboarding buddies who force Jim to an extreme adventure that pushes his injured knee to its breaking point. Bobby's new clients, who call themselves "Vancouver Royalty," make requests that cause problems for Kendra. Elise gets back to her roots in the kitchen and adds fuel to a fiery group dinner that leaves the team divided.

Reeling after Elise's uncomfortable accusations, Bobby meets with Tamara to give his side of the story. Kendra works a sexy photo shoot for clients from LA and tries to repair relations with the team. Lynsey's adventure skills are put to the test when a client gets cold feet. Jim makes an effort to understand Elise's management style, but at the weekly review dinner, tempers flare.

With tensions at an all-time high, the staff decides to boost morale with a group bobsledding experience that leaves one team member in the dust. Kendra and Jim find a new respect for each other after showing their clients an unforgettable horseback riding experience. Jim's frustration with Elise hits its peak, so he decides to raise his grievances all the way to the top. The staff tries to resolve their issues at a team dinner but it quickly goes downhill.

In the wake of Elise and Jim's shocking argument, team morale is at an all-time low causing a major alliances. Jim has his hands full when he oversees a mountain excursion with an Olympic champion and a group of novice skiers. Elise gets a taste of home when her family comes for a visit, but after throwing Tamara under the bus in front of Joey, Tamara is forced to make some tough decisions about the fate of the concierge team.