Welcome to the Parker

Hotel manager Samir leads a staff meeting about "obsession," explaining to his team that they have to be obsessed about what they do to make sure the Parker is five-star. He isn't kidding and heads will roll if they can't get it right. Samir asks Food and Beverage Manager, Sidd, to conduct a random test of room service to ensure performance is up to snuff, and Room Service Waiter Nathan gets evaluated. Checking in this week: a ping-pong tournament hosted by rich Hollywood industry players plus international food critic, Leslie McElroy. The pong players have a little too much fun and a little too much to drink while staying in the estate's most luxurious suite, Gene Autry's former residence. New Catering Sales Manager Michael is responsible for them, but he's in a little over his head. Sales Manager Andrea tries to look out for Michael, but she can only do so much.

Parker interior designer Jonathan Adler checks in this week, and everyone is on their toes. Rest assured, he isn't a wallflower when it comes to speaking his mind and expressing his concerns about how his vision is being maintained. Meanwhile, Chief Concierge John is organizing a magical weekend for newlywed guests Vanessa and Julie. Julie lost her wedding ring and Vanessa has been trying to find the right moment to surprise her with a replacement. She has chosen this weekend at the Parker to plan a treasure hunt with John's help that Julie will never forget. New Catering Sales Manager Michael has his hands full with a demanding group who are throwing a huge party with a lot of last-minute requests. Can he pull off his first big corporate event without a hitch?

New Catering Sales Manager Michael is caught between two very different demanding clients this week. He's planning a $30K party at the Gene Autry suite for promoter Doug Fregolle, and at the same time, he has to scramble to get everything together for a charity bingo game hosted by famous drag queens Bridgette of Madison County and Coco Peru. Meanwhile, high-end travel agent Jill Johnson arrives at the hotel to test all aspects of customer service. The Parker staff is on high alert as a recommendation from Jill can mean big money. Will they win her over?

This week, love is in the air at the Parker. The Pleasure Chest, a high-end sex toy company, is staying at the Parker in an effort to get the resort to stock their products. Meanwhile, Michael, the new Catering Sales Manager, is busy trying to organize a party for the Charisma Arts group, a charm school for men learning to improve their skills with women. Charisma Arts is conducting its training session at the Parker and needs Michael to find 30 women for their students to practice their skills on. Overworked and exhausted, Michael sets out to find sexy single girls for a bunch of lovable losers.

It's an emotional scene when Thomas, the General Manager, and Lynne, the HR Director, must confront New Catering Sales Manager Michael about his job performance. Lynne also has to plan a wedding ceremony with only a few hours notice for Frank and Shannon Colacino. They have come to the Parker to renew their wedding vows, but left the planning up to their four young children...never a good idea. Andrea has her hands full when high profile photographer Chris Anthony checks in. Using the Parker as the location for a new photo series, he comes to the property with a lot of weird, ghostly props and many demands. And finally, the Parker staff all come together for the end of the season party where good drinks and good times keep rolling.

New Catering Sales Manager Michael has his biggest event yet this week, a special charity dinner for the Desert Cancer Foundation...and all does not go according to plan. Cocktail waitresses Adrianna and Danielle decide to put their beautification skills to use and give Annette from the spa a makeover. Meanwhile, stand-up comic Retta checks in to the Parker with her nutritionist Ashley. Retta thinks she's on vacation, but Ashley is on a mission to make sure Retta eats healthily while on the road. Not Retta's idea of a good time.