Say It to My Face

The mother and son owners of Culver City steakhouse Dear John's are losing tons of money every month, and they believe negative online reviews are to blame. When chef/hosts Andrew Gruel and Anthony Dispensa bring them face-to-face with their online critics, they find that the problems run so much deeper: horrendously outdated food, a dreadful ambience, and a geriatric client base. Can Andrew and Anthony help the owners fix these problems? Or will their business be six feet under?

Nick, the owner of Arcadia, CA's Shrimp House restaurant, has been getting into nasty online arguments with angry diners who have trashed his food, his ambience and his service. In an effort to save his struggling business, Nick will come face-to-face with these reviewers.

The owner of Guisseppe's restaurant feels her fine-dining Italian restaurant is being destroyed by negative online reviews. She is down to her last dollars trying to keep the place open.

Mike and Susie Walsh, husband and wife owners of Redondo Beach restaurant Jimmy's Bar & Grill, are down to their last pennies trying to keep the doors open of their beach-side eatery. They blame their struggles on unfair, negative online reviews.

David Chen recently purchased The Black Olive, an Italian restaurant in Lomita, CA that has been around for more than 20 years. But with bland food and an unwelcoming ambiance, the restaurant is losing thousands of dollars per month. David is so paralyzed by fear of failure that he has neglected to make any changes, and is now suffering from terrible online reviews.

Best friends Nick Velez and Calvin Spencer own "Bastards" sports bar in Downey, CA. They are proud of their military service--so much so they have decorated their restaurant like a combat zone and named the restaurant after their Marine Unit "The Magnificent Bastards".