All Aboard: East Coast Trains

After half a century on the job, York Station's J.R. dispatches his last-ever train. Assigned to station security, new recruit Liam investigates an alarming situation. Then, a mystery shopper puts onboard service to the test.

All hands are on deck as Newcastle Station prepares for one of the country's biggest football matches. Thousands of fans descend on the station without incident, but major crowd trouble breaks out when the visiting team wins the match.

It's the last day of the premier league football season and throngs of potentially rowdy fans are crisscrossing the country in search of glory. For East Coast Trains staff, this means heightened security and crowd control procedures

From the platforms to the control centre, the East Coast team braces for the busiest weekend of the year. During Easter, nearly every train carriage is booked to capacity. And up and down the line, staff prepare for the five-day mass migration.

Chef Mark and crew leader Nigel cater to passengers in the morning "porridge express" to London. Having survived cancer with help from her East Coast family, Michelle proves she has the onboard shop under control.

Since leaving his job as an accountant, train driver Steve has never looked back. Like East Coast employees up and down the line, he loves the thrill of working for the railway.