As Ben readies the new Physician Response Team truck for the field, his suspicions about Sullivan and the missing Fentanyl continue to grow; Jack and Rigo try to look past their differences when they are forced to work together.
When an Army veteran threatens to blow up a pawn shop, Sullivan reflects on his time as a Marine to deescalate the situation; Vic and Dean try to reason with a man battling Alzheimer's disease; Pruitt takes a stand to honor fallen firefighters.
After some tense and traumatic experiences, the firefighters get a visit from a psychologist.
The crew responds to a drunken driver scene; Dean receives advice from Pruitt; Sullivan seeks help from Dr. Amelia Shepherd.
The crew battles a storage facility fire with growing complications; Dr. Jackson Avery pops over from Grey Sloan and ends up collaborating with old pal Ben Warren.