When a delusional man kidnaps a waitress with an uncanny resemblance to his missing daughter, the SRU team uses a different tactic to try and talk him out of hurting her. Meanwhile, a woman joins the unit after the death of one of the team members.
A season's worth of trials and tribulations come to a head during a frenzied night at the station when the distracted rookies improperly search a prisoner. When that prisoner pulls a gun on Chris in cells, the ensuing inquiry has Internal Affairs looking for someone to blame.