Tasked with shadowing a crisis prevention team, Upton finds her approach to policing at odds with the team's mental health clinician. The case brings out Upton's personal struggles, Voight stands by her.
Danny and Baez investigate a series of violent robberies targeting luxury timepieces, and Erin is conflicted about criminally charging a potentially innocent man.
Zoe finds herself anxious that her ever-critical mother will soon be visiting BlueBell for the holidays. In order to avoid spending quality time with her mother, she busies herself with a patient, but potentially ruins Christmas Eve for the whole town.
Max, the guy Rose has a crush on, becomes infatuated with Zoe; Lemon asks AnnaBeth to start a catering business with her; Lavon tries to win over Ruby's grandfather.
Max and Rose play matchmaker for Zoe; Wade and Lemon consider giving up on the Rammer Jammer; Shelby and Brick make a decision about their future together.
