Annie Sertich

After the coronavirus hits, Amy and Jonah try to bring some order to the chaos in Cloud 9 while being pulled in multiple directions. The employees learn what it means to be considered "heroes" while Amy and Jonah's impending move to California looms large.

When Jeff returns to push customer satisfaction surveys, Mateo enlists Garrett's help to hide his relationship with Eric. Dina, Glenn and Cheyenne's plan to boost the scores creates new and bigger problems. Jonah tries to convince Sandra and other workers to value themselves.

Nervous about Laurie's next steps, Richard takes matters into his own hands, letting his ego get the better of him during an interview. While cleaning house in an attempt to cut costs, Dinesh, Gilfoyle and Jared misplace a very important piece of hardware. Laurie reveals her true intentions after inviting Monica out for a drink. Erlich faces unexpected pushback while trying to sell Big Head on his plans for their future.

Richard finds himself in his element while leading a global staff of engineers, but his budding relationship is threatened by his coding neuroses. Dinesh takes an interest in a foreign coworker, but worries about a face-to-face meeting. Big Head and Erlich's launch party hits a snag, or two, while Jared returns to the dating scene.

Erlich struggles to come clean to Richard, who is forced to make a choice between their friendship and the company's future. Jared's new Pied Piper apparel makes a splash, and divides Dinesh and Gilfoyle. As Gavin faces major life changes, the guys celebrate a rare victory.