After a car crashes into Joe's Bar, Andy and Sullivan lead the team of firefighters as they work to rescue people before the building comes crumbling down.
While Pruitt grieves a monumental loss, Andy refuses to do the same and, instead, throws herself into work; the crew responds to a widespread carbon monoxide leak; Sullivan makes a controversial choice for captain.
The crew battles a storage facility fire with growing complications; Dr. Jackson Avery pops over from Grey Sloan and ends up collaborating with old pal Ben Warren.
While at a lunch seeking Pruitt's blessing for their relationship, Andy and Sullivan jump into action when immigration officials raid the restaurant; Travis gets roped into an awkward lunch with Chief Dixon, Emmett and Emmett's girlfriend.
Meredith works on a patient who happens to specialize in matchmaking, and a seemingly drunk patient pushes Richard's buttons and gives him a medical mystery to solve. Meanwhile, Maggie tries to reach Teddy after bearing the burden of her secret becomes overwhelming as she struggles with issues in her own personal life.