If You're Going to San Francisco

S1 E2: In the wake of Beverly's departure, a new (male) Supervising Nurse, Patsy De La Serda, joins the Billy Barnes staff with a customer-centric agenda he's convinced will improve ward efficiency. Patsy soon learns that managing patients--especially a highly uncooperative, un-medicated one named Varla--isn't necessarily improved through customer-service metrics. On the other end of the spectrum, a more docile patient named Donna wins DiDi's affection and displays impressive karaoke skills.